Terms & Conditions

Brumby Saddlery wants satisfied customers and will work with you to come to a satisfactory conclusion. General Merchandise Return Policy: (See separate return policy for saddles) Returns are accepted within 10 days after product delivery, using the following guidelines.

1) Your intentions to return a product must be sent to Brumby Saddlery via email within the time frame above, by contacting the staff at brumbysaddlery@gmail.com .
2) An Return Authorization (RA) number will be emailed back to you. This number must be clearly written on the package upon it's return.
3) Products less than '$500': No charges will be applied on a one-time exchange or in-store credit for items of the wrong size or fit, other than shipping fees. Returns for customer credit (non-exchange) on items that are not special order will incur a 15% restocking fee.
4) Products greater than '$499', including saddles : will be accepted for in-store credit only and may incure additional restocking fees.
5) Defective merchandise should be returned immediately and a refund to the customer will be granted after approval from our manufacturer. Products with damage caused during handling from the customer may not be returned.
6) Special orders: Special features, requests, or sizes made by customers that are not readily available will be considered special orders and may not be returned.
7) Original receipt must accompany return along with tags and original packaging still intact.
8) We do not accept any packages sent COD. Items NOT returnable: Hats, Bits, Special Orders, Custom Make-ups, Clearance and Close-Out Items. Returns must be unworn, unwashed and unaltered-as determined by Brumby Saddlery management. All boots should be tried on carpet only as scuffed soled boots cannot be returned.